FAQ's

1. What types of products do you sell?

We specialize in luxury preloved and vintage designer fashion, including handbags, ready-to-wear clothing, accessories, and jewellery from iconic brands like Dior, Chanel, Versace, Vivienne Westwood and soo many more.

2. Are all items authentic?

Absolutely! Every piece is carefully sourced, inspected, and authenticated by experts to ensure 100% authenticity.

3. How do you source your products?

We source our products from trusted contacts that we have spent years building up networks with.

4. Are your items new or preloved?

Most of our items are preloved or vintage, meaning they have been previously owned. We also occasionally offer new or unworn stock.

5. Can I return or exchange an item?

We accept returns within 14 days of delivery, provided the item is returned in its original condition. Please refer to our Return Policy for full details.

6. How can I be sure of the condition of the items?

Each product listing includes detailed photos and descriptions highlighting the condition, any signs of wear, and special features.

7. Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and delivery times vary by location and will be calculated at checkout.

8. How long does shipping take?

Shipping times depend on your location. Typically, domestic orders take 1-5 days, and international orders can take up to 5-21 days. You will receive tracking information once your order ships.

9. Can I request a specific item or brand?

Yes! Feel free to contact us if you’re looking for something specific or a rare piece. We’re always happy to help source unique luxury items.

10. How do I contact customer service?

You can reach us via email at [insert email address] or through our contact form on the website. We aim to respond within 24-48 hours.